Respond to customer requests via multiple channels, updating CRM systems with relevant information.
Build strong customer relationships by handling inquiries with speed and professionalism.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions. They're a large company with over 440,000 employees globally and a culture focused on career growth and recognition.
Researches requests for review of resolvable claims from providers.
Compiles information related to member appeals that request an Executive Review.
Provides copies of necessary documents and submits information to the Appeals and Policy Manager for review.
PEHP Health & Benefits is a division of the Utah Retirement Systems that serves Utah’s public employees through competitively priced medical, dental, life, and long-term disability insurance plans on a self-funded basis. They embrace both a public mission and a commitment to creating customer value.
As a Technical Support Representative, you will find innovative ways to respond to varying questions, issues, and concerns.
Provide front line, first level, technical assistance for consumers supporting client specific high-speed internet services delivering an exceptional customer experience.
Resolve technical problems within a fast-paced, customer-facing environment, including troubleshooting and issue resolution assistance with client service and/or devices specific issues.
TP is a global, digital business services company. They deliver digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. They have more than 500,000 employees worldwide and aim to be a force of good in supporting their communities, clients, and the environment through inspired and passionate people speaking more than 300 languages.
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Grow Therapy's mission is to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform, aiming to make a real social impact with a top team at a fast-growing company.
Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
Triage escalations and resolve urgent or complex order-level issues efficiently
PHIL is a Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing.
Provides professional quality sales and service for customer and prospect inquiries, issues and requests.
Achieves sales targets with a focus on relevant investment products.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
BMO Financial Group is driven by a shared purpose: Boldly Grow the Good in business and life. As the 8th largest bank in North America by assets, it provides personal and commercial banking, wealth management and investment services to more than 12 million customers.
Be responsible for department quality audit process related to service standards, adherence to procedural, regulatory and financial requirements.
Review the referral of, submit, monitor and track all subrogation referrals receive by the Claim department and forwarded to external vendors.
Handle overpayment, check void and refunds, including maintenance of the overpayment log.
Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With its entrepreneurial culture and a strong emphasis on analytics, they can help employers better manage their risk.
MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. They have a strong call center footprint and operations across multiple countries with 10,000+ employees.
Be a customer satisfaction champion by delivering exceptional verbal and written support that consistently exceeds performance metrics.
Efficiently handle and resolve complex customer interactions across multiple channels, including phone, email, and web forms.
Drive business growth by making appropriate product and sales offers, effectively handling objections when raised.
Nine is Australia’s largest locally owned media company. They offer a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.